Below are some of the most frequently asked questions at
www.duvetsonline.co.uk. If you have a question or query that is not covered below, please email us at
enquiries@duvetsonline.co.uk.
- What is the actual size of a single/double/king size Duvet?
-
| | Centimetres | Inches |
| Single | 135 by 200 | 53 by 79 |
| Double | 200 by 200 | 79 by 79 |
| King Size | 225 by 220 | 89 by 87 |
| Super King | 260 by 220 | 102 by 87 |
- What is the actual size of the pillows that you sell?
- All the standard size pillows that we stock are 48cm by 74cm (19'' by 29'' approx).
Continental size pillows that we stock are 65cm x 65cm (26" x 26")
King size pillows that we stock are 90cm x 48cm (36" x 19")
- What does 'tog' mean?
- A 'tog' is a unit of thermal resistance, used for measuring the warmth of a duvet. The higher the tog rating, the warmer the duvet.
| 4.5 tog | 6 tog | 7.5 tog | 9 tog | 10.5 tog | 12 tog | 13.5 tog |
| |
Summer >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Winter
- My pillow is flat and uncomfortable and I can't plump it up. Why?
- The filling in the pillow has collapsed. After a period of time the filling, whether it is polyester or feather, loses its springiness. The only thing you can do is replace it.
- I always wake up with no duvet over me. Is there anything I can do?
- Absolutely. Buy the next size up from your bed - so if you have a double bed then you buy a king size duvet ( 225cm x 220cm ).
- I think feathers are dirty and unhygienic. Is that true?
- Not at all. Our feather pillows are washed and rinsed 8 times to make sure they are absolutely clean. We would always suggest buying duck or goose feather or down rather than any other types due to their better cleanliness and comfort.
- Why should I buy a mattress protector when I put my old blanket or duvet under the bottom sheet?
- For a start the mattress protector is new and therefore clean. Your body loses over a quarter of a litre of moisture per night and half a kilo of dead skin a year. It is therefore very unhygienic not to have a protective, washable barrier like a mattress protector. You also increase the risk of having an allergic reaction to the build up of dust mites.
- How do I know that my order has been placed?
- We will confirm your order by email within 24 hours of it being placed. If you do not receive this confirmation please email us at enquiries@duvetsonline.co.uk.
- Who do I contact if I need more information before I place my order?
- You can email us at enquiries@duvetsonline.co.uk, alternatively, you can telephone on 01484 305250 or write to us at Duvets Online, Burniston House, Oakes, Huddersfield, West Yorkshire HD3 3PR
- Can I pay by Cheque?
- Yes, just telephone our sales office, 01484 305250, a staff team member will assist you with your purchase.
- How will I know if the item I ordered is in stock?
- We will confirm your order by email within 24 hours of receiving it. In the event that an ordered item is out of stock we will notify you of this in the email and give you an estimated delivery time for the item. If the new delivery date does not meet your expectations then you are free to change or cancel your order.
- How do I know that my credit card details are secure?
- We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
- How can I contact Duvets Online?
- You can email us at enquiries@duvetsonline.co.uk, alternatively, you can telephone on 01484 305250 or write to us at Duvets Online, Burniston House, Oakes, Huddersfield, West Yorkshire HD3 3PR.
- How quickly will my goods be dispatched?
- We dispatch your order right away, via Post Office deliveries. Deliveries usually arrive within three working days.
- What happens if my order does not arrive?
- In the unlikely event that your order is not received within 7 days please telephone us on 01484 305250 or email us at enquiries@duvetsonline.co.uk.
- What do I do if the goods I receive are damaged or faulty?
- We will ensure that goods are dispatched to you in perfect condition. In the unlikely event that any mishap has occurred during mailing, please telephone us on 01484 305250 or email us at enquiries@duvetsonline.co.uk immediately and we will dispatch replacement goods as soon as possible.
- Can I return the goods if I am not happy with them for any reason?
- We are confident that you will be happy with your purchases. However, in the event that you wish to exchange or return an item, please do so within 30 days of receipt of the order. Since we cannot be held responsible for parcels lost during return to us, please obtain a 'Proof of Posting' certificate from your Post
Office. If we receive the items in excellent condition, we will refund the original price of the item or replace the item. We regret however, that return postage & packaging cannot be refunded.
tel: 01484 305250